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Shipping & Returns

SHIPPING

Q. What shipping methods are offered by Saro de Rúe? 

Standard Shipping (5-7 Business Days) (orders under $75): $5.95
Expedited Shipping  (2-3 Business Days) : $15.95

 

Q. Does Saro de Rúe ship internationally?

We ship to most international countries (except Spain) and offer a flat fee shipping rate of $10 to Canada and $30 to all other countries. Customers are responsible for for any duties and taxes that are specific to the shipping destination's customs authorities and policies.

 

Q. When will my order ship?

Your In-stock orders usually ship within 1-2 business days, Monday through Friday. Orders placed on Saturday and Sunday will be shipped the following Monday or Tuesday. Please keep in mind that this may change or be delayed during holidays and holiday weekends.

 

Q. How can I track my order?  

Once your package has been shipped, you will receive an email notification with your tracking number. If you have not received the email (even in your “promotions” or “spam” folders), please email hello@saroderue.com for further assistance.

 

Q. My item arrived broken or damaged, what do I do?

Please email hello@saroderue.com and include a photo of the item and a description of the damage.

 

 

RETURN POLICY

Q. What’s your Return Policy? 

We gladly accept returns received within 30 days of the original purchase. 

  • We do not accept returns for any products that have been opened or for sale items.
  • All returns must be authorized by Saro de Rúe and you must email hello@saroderue.com to receive a prepaid return label. 
    • Please include the order number, the word Return in the subject line, and the products you’d like to return and your return reason. 

You will receive an instant pre-paid return shipping label. Note that $6.95 shipping will be deducted from your refund. Once we receive your return, your refund will be processed and credited within 14 business days. 

After your return authorization has been approved, please ship your returned item along with your ORIGINAL ORDER # to:

ATTN:  Return Department 
Saro de Rúe/P&J Medesthetics USA, Inc. 
2115 Linwood Ave.  Ste 500
Fort Lee, NJ 07024

 

At this time, we do not accept exchanges.  

 

If something doesn't work for you, please contact at hello@saroderue.com with any comments you may have for us! We are committed to learning how to serve our customers the best we can. 

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